Privacy Policy

Why we need your personal information

GearAPP Inc. (getgear.io and GEAR NBS) [referred to as "we", "us" and "our"] is an independent IT consultancy specializing in Inventory Solutions, Cloud Service and Solutions, Microsoft 365 and Google Workspace. We offer various services to help you get the most from the cloud and to do so when you get in touch with us we need your personal information to help determine how we can best help you and to get back in touch with you. The privacy of our visitors to our solution and service is important to us. We recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit us, and how we safeguard your information.

How we collect and process your information

Our Contact Us form

  • Name

  • Company

  • Email address

  • Phone

  • Message

Our Getting started form

  • Name

  • Company

  • Email address

  • Phone

  • Message

Our GEAR NBS app

  • Name

  • Email address

  • Website / domain (if required)

  • A Google Sheet generated and connected to the app.

Once you submit one of the forms, our third-party data processor,Google Cloud processes your personal information for the purposes you choose to agree to on the form. Google Cloud securely stores and encrypts your information when at rest or transmitted over the internet and is only accessible by GEAR user accounts with two-factor authentication. Google processes your personal information in accordance with its Privacy Policy and Terms.

Those who pay for our services

  • Name

  • Email address

  • Website / Domain (if required)

  • Question

We use Paypal as our one-shot support order platform. By submitting this form, you acknowledge that the information you provide will be transferred to Paypal for processing in accordance with its Privacy Policy and Terms.

What happens if you do not provide the personal information we request

​If you do not provide some or all of the information requested we may not be able to use the service and/or inform you of news, reply to your query or fulfill your support request.

How long do we hold your personal information

Your personal information is held indefinitely until:

  • You request your information to be deleted

  • You request your information to be updated – old information is deleted when updated

  • We receive notification from other people that you no longer want us to keep your personal information (we will endeavor to contact the individual concerned before proceeding with such changes)

If you feel that we removed your personal information by mistake, please Contact Us.

We reserve the right to challenge requests we deem to be made with malicious intent.

Access to your information and correction

Please contact us to request access to your personal information. If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible, we will promptly correct any information found to be incorrect. Please allow up to 21 days for us to respond to your request.

Security

Personal information that is held by our third-party data processors (mentioned above in How we collect and process your information) utilizes industry-standard secure server connections to ensure that your personal data is encrypted both at rest and when securely transmitted over the Internet.

General Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Notice to California Residents

Subject to certain limits under California law, California residents may ask us to provide them with (1) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (2) the identity of those third parties. To obtain this information, please send an email to support@getgear.io with "California Shine the Light Privacy Request" in the subject line and in the body of your message.

Children’s Personal Information

The Online Services are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through the Online Services. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the Contact Us section of this Privacy Policy.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 9 March 2022.

How to contact us

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences, please contact us by email at support@getgear.io or write to us at:

GEARPP Inc. (dba GEAR APP)

Attn: Chief Privacy & Digital Risk Officer / Data Protection Officer

453 W San Carlos St., Unit #2, San Jose, CA 95110 United States